Privacy Policy

Last updated: January 2024

lucid-orchard ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucid-orchard.com or use our services.

Information We Collect

Personal Information You Provide

When you interact with our services, we may collect personal information that you voluntarily provide, including:

Name and contact details (email address)
Information submitted through contact forms
Service preferences and enquiry details
Payment information when booking services
Session notes and materials created during our programmes

Information Collected Automatically

When you access our website, we automatically collect certain information, including:

Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

To respond to enquiries and provide customer service
To deliver our educational services and programmes
To process payments and manage bookings
To send service-related communications
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

Contractual necessity: To deliver services you have requested
Legitimate interests: To improve our services and communicate with you
Consent: Where you have explicitly agreed to specific processing
Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: With trusted third parties who assist in operating our website, conducting our business, or servicing you (payment processors, email service providers)
Legal requirements: When required by law, court order, or governmental authority
Business transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

Enquiry data: 24 months from last contact
Client records: 7 years from last service (for accounting purposes)
Marketing preferences: Until you withdraw consent

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data in a structured format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

lucid-orchard
14 Whitmore Street
London, EC2A 4PQ
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.